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IT Change Management Specialist
2 months ago
At Interac Corp., we're shaping the future of the digital economy in Canada by designing and delivering innovative products and solutions that give Canadians control over their money. We're looking for a skilled IT Change Management Specialist to join our team and contribute to our mission.
Job SummaryThe Senior IT Change Management Specialist will report to the Leader, Problem & Change Management and be responsible for ensuring the successful transition of projects, new products, and new functionality from Build into Operate state. This role will collaborate closely with the IT Operations team to ensure that the organization has the necessary people, processes, tools, and measurements in place to support mission-critical payment services.
Key Responsibilities- Define and enforce Enterprise Operational Readiness requirements, facilitate and review project artifacts, and ensure adherence to established standards throughout the Operational Readiness process.
- Effectively communicate with stakeholders, manage risks, provide training, evaluate tools, design workflows for operating models, and support continual improvement initiatives.
- Leverage technical experience and excellent communication skills to ensure successful project implementation and enhanced customer experience.
- Independently define and ensure adherence to Enterprise Operational Readiness requirements based on project implementation scope throughout the Operational Readiness process.
- Facilitate, review, and ensure proper completion of project artifacts (in alignment with established standards), along with their collection, sharing, and archival for the purposes of service operational support, risk, audit, privacy, security, testing capacity planning, etc.
- Establish close relationships with project team stakeholders, control function stakeholders, and technical teams to ensure that requirements and mandated processes are understood and managed with effective communication.
- Ensure that project implementation stakeholders clearly define and understand roles and responsibilities by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.
- Identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.
- Improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising small to large groups regularly to facilitate their capability to execute the requirements for the Enterprise Operational Readiness phase of the project delivery framework.
- Design operational workflows that map out various operating models and rules of engagement between multiple stakeholders.
- Excellent Communication: Ability to articulate requirements to management and project stakeholders with strong verbal and written skills.
- Technical Experience: Minimum 5 years in enterprise IT service delivery operations; 3+ years with ITSM workflows (ServiceNow or equivalent).
- Technical Knowledge: Understanding computer architectures, cloud technologies (private, public, hybrid), and payment systems, including infrastructure, application operations, gateways, processing protocols, and compliance requirements.
- Project Management: Ability to manage multiple assignments independently, prioritize effectively, and meet strict deadlines.
- Customer Service: Demonstrated excellent customer service skills.
- Analytical Skills: Proficient in MS Excel for pivot tables, macros, and data analysis; skilled in creating PowerPoint presentations with graphics and charts.
- Collaboration and Training: Experience building relationships with stakeholders and delivering training sessions.
- Risk Management: Ability to identify and communicate residual risks for management mitigation.
- Process Improvement: Experience with continuous improvement initiatives within ServiceNow.
- Educational Background: Postsecondary education or equivalent industry experience; ITIL Foundation and Scrum certification is an asset.
- Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.
We're a company that values excellence and rewards contributions. Our culture encourages talented people to share their ideas and passion for a common goal. We offer a competitive compensation package, a multitude of benefits, and opportunities for education and growth.
