Customer Service Team Lead

2 weeks ago


Toronto, Ontario, Canada DOCUDAVIT SOLUTIONS INC. Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Docudavit Solutions Inc. This is a critical role that requires strong leadership, problem-solving, and communication skills to drive performance optimization and deliver exceptional customer experiences.

Salary and Benefits

The successful candidate will have a salary range of $65,000 to $80,000 per year, depending on experience, with additional benefits including health care plan, free parking, and opportunities for professional growth and development.

Key Responsibilities
  • Lead and manage a team of 11-15 customer service representatives to achieve sales targets and improve overall customer satisfaction
  • Develop and implement strategies to resolve technical problems and improve productivity
  • Monitor and evaluate team performance, providing coaching and feedback to individual representatives as needed
  • Collaborate with other departments to ensure seamless delivery of customer services
  • Stay up-to-date with industry trends and best practices to continuously improve processes and procedures
Requirements and Qualifications
  • Bachelor's degree in Business Administration or related field
  • Minimum 2 years of experience in a similar role, with a proven track record of success in leading teams and driving performance improvement
  • Strong knowledge of MS Office applications, particularly Excel and Word
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Security Clearance and Transportation

Candidates must undergo a criminal record check and be able to travel using public transportation.

Work Environment and Conditions

This is a permanent full-time position working 35-40 hours per week in a fast-paced environment requiring attention to detail and strong organizational skills.



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