Voice and Video Operations Specialist

3 weeks ago

Montreal, Quebec, Canada US Tech Solutions Full time
Job Summary:

We are seeking a highly skilled Voice and Video Operations Specialist to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video, and Recording services, including operations, administration, monitoring, controls, and Level 3 support for Voice, Video, and Recording platforms.

Key Responsibilities:
  • Manage and monitor the Voice, Video, and Recording infrastructure, performing business readiness, mid-day, and end-of-day checks.
  • Troubleshoot Voice, Video, and Recording related issues and escalate to Third Line support as necessary.
  • Create reports of Voice, Video, and Recording operational data for Senior Management.
  • Support Compliance and Legal teams with data search, extraction, and delivery as needed.
  • Adhere to internal controls and procedures, ensuring deadlines and SLAs are met.
  • Collaborate with global Record Keeping members in other regions to ensure continuous knowledge sharing and issue resolution.
  • Participate in the change process around production activities, including scheduled weekend/out of hours maintenance windows and patching campaigns.
  • Liaise with external partners and vendors for support and problem/change management.
  • Provide support to local IT on-site teams on Voice, Video, Trading Voice, and Recording technologies.
  • Evaluate and escalate issues to management and/or Permanent Control (or Compliance) as appropriate.

Requirements:
  • Bachelor's degree in computer science, information technology, or relevant/equivalent IT support experience.
  • Years of experience in a st/nd Line IT Support Role.
  • Strong proficiency with Microsoft Windows server and productivity tools.
  • Strong ability to diagnose and resolve software application and performance issues.
  • Knowledge of the following platforms and solutions is desirable but not required; product inductions and training will be provided: Voice and eCOM Recording systems (Veritas Enterprise Vault and Merge, NICE NTR/NTR-X, NICE Fusion, VERINT VFC – VERBA). Voice Telephony platforms (Cisco Call Manager, Voice gateways, Unity Voicemail, MS Teams, Cisco Video Servers: VCS and Expressway and Cisco Video endpoints). Oracle Networking (Oracle Session Border Controller (SBC), Oracle Enterprise Communication Broker (ECB), Oracle Enterprise Operations Monitor). Familiarity with Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges)
  • Strong understanding of network concepts - TCP/IP and UDP, network ports and protocols, IP addressing and subnetting, firewall concepts and security rules, network monitoring and diagnostic tools ( Wireshark, traceroute, ping etc.)
  • Understanding of SIP protocol and VoIP telephony.
  • Basic experience with database technologies (MySQL, MSSQL), administration, and query search operations.
  • Basic knowledge of Microsoft Azure Cloud Environment and system infrastructure monitoring tools.
  • Basic knowledge of storage platform design and operation (NAS, WORM, ECS, S)
  • Proficiency with Microsoft Excel (Graphs, VLOOKUP, Pivot tables).

Essential Skills:
  • Detailed-oriented and organized.
  • Ability to work independently and as a part of a cross-functional global team.
  • Strong problem-solving skills and desire to learn and adapt to new technology.
  • Strong customer service and interpersonal skills.
  • Ability to create and maintain technical documentation and network diagrams.
  • Knowledge of standard methodologies of Service Delivery (ITIL, ITSM) is a plus.
  • Experience in working in a financial institution in technology or IT departments is a plus but not required

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Voice and Video Operations Specialist

    2 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job SummaryWe are seeking a skilled Voice and Video Operations Specialist to join our team at US Tech Solutions. As a key member of our IT operations team, you will be responsible for delivering a range of IT production voice, video, and recording services, including operations, administration, monitoring, controls, and Level 1-2 support for voice, video,...

  • Voice and Video Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada https:www.energyjobline.comsitemap Full time

    Job Summary:We are seeking a highly skilled Voice and Video Operations Specialist to join our team. The successful candidate will be responsible for delivering a range of IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 3 support for Voice, Video and Recording platforms.The ideal...

  • Voice and Video Operations Specialist

    2 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job SummaryWe are seeking a highly skilled Voice and Video Operations Specialist to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 1-2 support...

  • Voice and Video Operations Specialist

    2 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job Summary: We are seeking a highly skilled Voice and Video Operations Specialist to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video, and Recording services, including operations, administration, monitoring, controls, and Level 3 support...

  • Voice and Video Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job Summary: We are seeking a highly skilled Voice and Video Operations Specialist to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video, and Recording services, including operations, administration, monitoring, controls, and Level 3 support...

  • Voice and Video Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job SummaryWe are seeking a highly skilled Voice, Video and Recording Operations Engineer to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 3...

  • Voice and Video Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job SummaryWe are seeking a highly skilled Voice, Video and Recording Operations Engineer to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 3...

  • Voice and Video Operations Specialist

    2 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job Summary: We are seeking a highly skilled Voice, Video and Recording Operations Engineer to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for delivering a range of IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 3...

  • Voice and Video Operations Specialist

    4 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job SummaryWe are seeking a highly skilled Voice, Video, and Recording Operations Engineer to join our team at US Tech Solutions. As a key member of our global IT operations team, you will be responsible for delivering a range of IT production voice, video, and recording services, including operations, administration, monitoring, controls, and level 1...

  • Voice and Video Operations Specialist

    4 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job SummaryWe are seeking a highly skilled Voice, Video, and Recording Operations Engineer to join our team at US Tech Solutions. As a key member of our global IT operations team, you will be responsible for delivering a range of IT production voice, video, and recording services, including operations, administration, monitoring, controls, and level 1...

  • Cisco Voice Engineer

    2 weeks ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Cisco Voice Engineer Job DescriptionWe are seeking a highly skilled Cisco Voice Engineer to join our team at Axelon Services Corporation. As a Cisco Voice Engineer, you will be responsible for designing, implementing, and maintaining complex voice infrastructure solutions using Cisco Call Manager, Unity Voicemail, and Unified Call Center Express.Key...

  • Voice Systems Engineer

    4 weeks ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Cisco Voice Engineer Job DescriptionWe are seeking a highly skilled Cisco Voice Engineer to join our team at Axelon Services Corporation. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex voice systems using Cisco technology.Key Responsibilities:Provide level 3 support for Call Manager, Unity Voicemail,...

  • Cisco Voice Network Engineer

    2 months ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Job Summary:We are seeking a highly skilled Cisco Voice Level 3 Engineer to join our team at US Tech Solutions. As a key member of our global staff augmentation firm, you will be responsible for providing top-notch support and expertise in the design, implementation, and maintenance of Cisco Voice infrastructure solutions.Key Responsibilities:Provide Level 3...

  • Cisco Voice Level 3 Engineer

    1 month ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    About the RoleWe are seeking a highly skilled Cisco Voice Level 3 Engineer to join our team at US Tech Solutions. As a key member of our team, you will be responsible for providing level BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express.Key ResponsibilitiesProvide level BAU support for Callmanager, Unity Voicemail, and Unified...

  • Cisco Voice Level 3 Engineer

    1 month ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    About the RoleWe are seeking a highly skilled Cisco Voice Level 3 Engineer to join our team at US Tech Solutions. As a key member of our team, you will be responsible for providing level BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express.Key ResponsibilitiesProvide level BAU support for Callmanager, Unity Voicemail, and Unified...

  • Video Content Specialist

    3 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    Job Summary: We are seeking a skilled Video Content Specialist to join our team at beBee Professionals in Montreal. The ideal candidate will have a strong background in video production and be able to create engaging content for our company.Key Responsibilities:Conceptualize and produce video content for various projectsScript, shoot, and edit video...

  • Video Editing Specialist

    3 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    Job Summary:We are seeking a skilled Video Editing Specialist to join our team at beBee Professionals in Montreal. The ideal candidate will have a strong understanding of video editing software, such as Adobe Premiere Pro, After Effects, and Final Cut Pro. They should also have a creative eye for design and be able to work independently.Key...

  • Video Journalist, Citynews

    3 weeks ago

    Montreal, Quebec, Canada Rogers Full time

    Video Journalist OpportunityWe are seeking a skilled Video Journalist to join our dynamic team at Rogers Sports & Media. As a Video Journalist, you will be responsible for creating engaging and informative video content for our various platforms, including our website, social media, and television broadcasts.Responsibilities: Research and gather information...

  • Video Editing and Photography Specialist

    3 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    We are seeking a skilled Video Editing and Photography Specialist to create engaging visual content for our company, beBee Professionals. The ideal candidate will have a strong background in video editing and photography, with experience in creating high-quality content for various platforms.Key responsibilities include:Creating and editing videos for our...

  • Slovak Localization QA Specialist for Video Games

    2 days ago

    Montreal, Quebec, Canada Amber Full time

    About the Role:Amber is looking for a Slovak Localization QA Tester to work at our offices in Montreal on an on-call basis. Training will be offered for people without prior experience.You will be testing games in various languages to find linguistic, visual, and cultural issues on the localized text of video game titles on mobile (iOS and Android), PC, and...