Client Relationship Manager

1 month ago


Québec, Quebec, Canada Royal Bank of Canada> Full time

pbJobSummary/b/ppbJobDescription/b/ppbAsanRBCAmbassador,youwillbethefaceofourorganization,puttingclientsfirstandfindingsolutionstotheirindividualneeds./b/ppbWhatistheopportunity?/bbrAsaClientRelationshipManager,youwillchampiontheRBCbrandanddrivebusinessbysupportingnewclientacquisitionanddeepeningexistingrelationships.Ifyouhavetheself-motivationtodeliverexceptionalcustomerserviceandthriveinatarget-basedperformanceenvironment,youcanbuildagreatcareerwithus./ppbWhatwillyoudo?/b/pulliProactivelyengagewithclientsinthebranchanddeliveranoutstandingserviceexperiencethroughcompletingtransactions,andbyidentifyingsalesandreferralopportunities/liliFocusoneducationanddemonstration,leveragetechnologytodeliveramemorableclientexperience,drivesolutionsandretainbusiness/liliContributetoteamresultsbylisteningandspottingopportunitiestoofferadditionaladvice,introduceclientstothecapabilityofRBCpartners,orpersonallyfulfillclientsolutions/liliProactivelytakeownershipofresolvingandpreventingclientbankingproblems/liliCultivateandmaintainrelationshipswithpartnerstoworkasoneRBCteam/liliManagerisksbyadheringtocomplianceroutines,processes,andcontrolstoprotectclientandshareholderinterestswhilecompletingtransactions/li/ulpbWhatdoyouneedtosucceed?/bbrbMust-have/b/pulliDemonstratedpassionforputtingclientsfirst,aswellassuccessinhands-on,target-drivensolutionsenvironment/liliDriveandself-motivation,aswellasexcellentcommunicationskillsandemotionalintelligence/liliDigitalliteracyacrossabroadrangeofdevices(i.e.,smartphones,tablets,laptops,etc.)/liliPersonalflexibilitytoworkflexiblehours/liliEagernesstolearnanddeterminationtosucceed/liliBilingualism(EnglishandFrench)required,asyouwillregularlyserveourclientswithEnglishandFrench-speakingneeds./li/ulpbNice-to-have/b/pulliTrackrecordinbuildingrapportandmaintainingclientrelationshipswithinthefinancial,serviceorretailindustry/liliMutualFundsaccreditation,orwillingnesstoobtainit(i.e.,InvestmentFundsinCanadaortheCanadianSecuritiesCourse)/li/ulpbWhat'sinitforyou?/bbrWethriveonthechallengetobeourbest,progressivethinkingtokeepgrowing,andworkingtogethertodelivertrustedadvicetohelpourclientsthriveandcommunitiesprosper.Wecareabouteachother,reachingourpotential,makingadifferencetoourcommunities,andachievingsuccessthatismutual./pulliAcomprehensiveTotalRewardsProgramincludingbonusesandflexiblebenefits,competitivecompensation./liliAworld-classtrainingprograminfinancialservices/liliExcellentcareerdevelopmentandaccesstoavarietyofjobopportunitiesacrossbusinessandgeographies/liliLeaderswhosupportyourdevelopmentthroughcoachingandmanagingopportunities/liliWorkinadynamic,collaborative,progressive,andhigh-performingteam/li/ulpbJobSkills/b/pAdaptability,AdviceBasedSolutions,ClientCentricity,ClientDiscovery,Communication,Curiosity,DataAnalysis,DigitalLiteracypbAdditionalJobDetails/b/ppbWearecommittedtobuildinginclusiveteamsandanequitableworkplaceforouremployeestobringtheirtrueselvestowork./b/ppbWealsostrivetoprovideanaccessiblecandidateexperienceforourprospectiveemployeeswithdifferentabilities./b/p



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