Client Relationship Manager
1 week ago
Job Summary
Job Description
Opportunity Overview
This is an exciting opportunity for candidates to express their interest in current and future positions within our organization. As a key member of our team, you will have the chance to put clients first and find solutions to their individual needs. You will champion our brand and drive business by supporting new client acquisition and deepening existing relationships.
Key Responsibilities
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
Requirements
- Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn and determination to succeed
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital LiteracyWhy RBC?
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities. We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.-
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