Operations Support Specialist

4 days ago


Valleyview, Canada Travellers Restaurant Full time

We are seeking an experienced and skilled Operations Support Specialist - Customer Service to join our team at Travellers Restaurant.

About the Role

This is a permanent position, working 35 hours per week. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring a welcoming work environment for newcomers and refugees.

The ideal candidate will have strong multitasking skills, flexibility, and the ability to work in a fast-paced environment with tight deadlines. They will also possess excellent communication and interpersonal skills, with a focus on client satisfaction and team collaboration.

Key Responsibilities
  • Determine and establish office procedures and routines to ensure efficient day-to-day operations
  • Schedule and confirm appointments, as well as arrange travel itineraries and make reservations as needed
  • Provide top-notch customer service, responding to electronic enquiries and answering telephone calls and messages promptly and professionally
  • Manage office supplies and maintain inventory, ordering new stock as necessary
  • Set up and maintain manual and computerized information filing systems, ensuring accurate and up-to-date records
  • Type and proofread correspondence, forms, and other documents with precision and attention to detail
  • Support the social and labour market integration of newcomers and/or refugees by facilitating access to community resources, language training, and skills training
Required Skills and Qualifications
  • High school diploma or equivalent required; post-secondary education preferred
  • 1-2 years of experience in an administrative support role, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills, with a focus on client satisfaction and team collaboration
  • Strong multitasking skills, flexibility, and ability to work under pressure with tight deadlines
  • Ability to establish positive relationships with colleagues, clients, and community partners
Benefits
  • Competitive salary: $45,000 - $55,000 per year, depending on experience
  • Opportunities for professional growth and development in a dynamic organization
  • A comprehensive benefits package, including health and dental insurance, RRSP matching, and paid time off


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