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Customer Experience Specialist
2 months ago
Job Opportunity
Ajax Nissan-Infiniti, a leading automotive dealership, is seeking a highly skilled Sales Advisor to join our Infiniti Sales team. The ideal candidate will possess exceptional communication skills, in-depth knowledge of the product line-up, and a passion for delivering a unique customer experience.
Responsibilities
- Deliver an exceptional customer experience on all interactions by exercising excellent communication skills, and understanding customer needs and expectations.
- Maintain solid product knowledge of Nissan vehicles, optional packages, and latest technology.
- Perform high-quality and professional demonstrations of new/used vehicles.
- Follow-up with buyers to ensure referral business.
- Learn to overcome objections and thrive in sales situations.
- Directly report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
- Establish and maintain a cooperative and professional relationship with Management and colleagues.
- Bring a positive attitude and high level of energy to the workplace every day.
Qualifications
- Minimum 2-3 years of sales experience, preferably in the automotive industry.
- Infiniti experience is an asset.
- Availability to work flexible hours and weekends.
- The ability to operate PC-based software, and experience using Vinsolutions and Next Up would be considered an asset.
- Valid Ontario driver's license with a clean driving record.
- Must have a valid OMVIC license.
Skills
- Strong leadership abilities.
- Strong selling and negotiation background.
- Proven ability to deliver exceptional customer service.
- Problem resolution skills.
- Ability to work well under pressure and prioritize to meet targets.
- Strong oral and written communication skills.
- Excellent interpersonal skills.
- Computer literacy.
- Accountability.
- Active listening skills with all customers.
What We Offer
- Competitive compensation plans.
- Collaborative team dynamic and family-like atmosphere.
- Supportive work environment.
- Health and wellness initiatives.
- Community involvement activities.
- Exciting company events.
- Employee purchase plans and company discounts.
We encourage your application even if you don't meet all the qualifications. If you're looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.
