Customer Experience Representative

4 weeks ago


Ajax, Ontario, Canada Scotiabank Full time

We are seeking a Customer Experience Representative to join our Community Banking team. In this role, you will be the face of our branch, providing exceptional service to our customers and helping them achieve their financial goals.

About the Role

The Senior Customer Experience Associate is the primary point of contact for customers, ensuring their needs are met and exceeded. As a key member of our team, you will be responsible for:

  • Providing exceptional customer service, building strong relationships, and delivering a personalized experience.
  • Identifying and fulfilling sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
  • Nurturing long-standing relationships and promoting our products and services to customers.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
Requirements

To succeed in this role, you will need:

  • Excellent customer service skills, with a strong focus on building relationships and delivering a personalized experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Knowledge of banking products and services, with a willingness to learn and develop your skills.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan. We also provide ongoing training and development opportunities to help you grow and succeed in your career.

Scotiabank is a leading bank in the Americas, with a commitment to making a positive impact in our communities. We value diversity and inclusion, and are committed to creating a workplace that is inclusive and accessible for everyone. If you require accommodation during the recruitment and selection process, please let us know. We thank all applicants for their interest in this role, but only those selected for an interview will be contacted.



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