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Senior Customer Experience Associate
1 month ago
We are seeking a highly motivated and customer-focused Senior Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers and helping them achieve their financial goals.
Key Responsibilities- Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
- Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
- Nurture rich, long-standing relationships with customers
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications
- Strong customer service skills and a willingness to assist in a professional, friendly, and efficient manner
- Availability to work a flexible schedule
- Experience with conducting simple sales, proactive marketing calls, and providing financial advice
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- A competitive compensation and benefits package
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role.
