Collections Specialist

1 month ago


Ajax, Ontario, Canada CB Canada Full time
Job Title: Collections Specialist

We are seeking a highly skilled and experienced Collections Specialist to join our team at CB Canada. As a Collections Specialist, you will be responsible for overseeing and updating customer files to ensure data accuracy, handling inbound and outbound collections calls and correspondence, and acting as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries.

Key Responsibilities:
  • Oversee and update customer files to ensure data accuracy
  • Handle inbound and outbound collections calls and correspondence
  • Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
  • Ensure bankruptcy filings are processed in the correct manner when received
  • Administer all billing and reporting activities in response to deadlines
  • Register all customer payments to the correct reports
  • Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
  • Guarantee the processing of payments
Requirements:
  • Expertise in Microsoft Excel
  • Proficiency in Microsoft Excel
  • Solid understanding of consumer collections
  • Prior experience using accounting software
  • AA or BS/BA in Accounting preferred
  • 2+ years of prior high volume collections experience
  • Ability to communicate verbally and in writing effectively throughout all levels of the company
  • Ability to analyze customer accounts and make decisions based on those analyses

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