Training Program Developer and Facilitator
7 days ago
We are seeking a skilled Training Program Developer and Facilitator to join our team at Vacances Air Canada / Air Canada Vacations. As a key member of our organization, you will play a vital role in designing and delivering training programs that enhance the skills and performance of our employees.
The successful candidate will have a strong background in training development and facilitation, with a proven ability to create engaging and effective learning experiences. You will be responsible for developing training materials, facilitating new hire orientation and training programs, and providing support and mentorship to new hires during their initial call center training.
In this role, you will work closely with various stakeholders to identify training needs, assess employee performance, and develop targeted training programs to improve customer service and employee experience. Your expertise in modern training principles, adult learning theory, and instructional design will be essential in creating relevant and effective training content.
You will also be responsible for managing structured learning sessions, monitoring quality results, and continuously looking for creative ways to improve the employee experience and corporate culture. As a fluent bilingual in English and French, you will communicate effectively with employees from diverse backgrounds and provide exceptional written and verbal communication skills.
To succeed in this role, you must have a college degree or equivalent in Business, Training, or a related field, as well as a minimum of 3 years of experience in a call center position, with facilitation and coaching experience. Your knowledge of TTS and ARD reservation systems is an asset, as is your subject matter expertise in call center products, policies, and procedures.
Requirements- College degree or equivalent in Business, Training, or relevant field
- Minimum of 3 years experience in a call center position, with facilitation and coaching experience
- Fluently bilingual in English and French
- Excellent written and verbal communication and organizational skills
- Thorough understanding of modern training principles
- Knowledge of TTS and ARD reservation systems is an asset
- Subject matter expertise in call center products, policies, and procedures is an asset
$55,000 - $65,000 per year, depending on experience.
-
Operational Excellence Training Program Lead
1 week ago
Montreal, Quebec, Canada CAE Full timeJoin CAE's Global Operations TeamWe are seeking an experienced Continuous Improvement Training Specialist to lead our Operational Excellence training programs.About the RoleThe successful candidate will play a pivotal role in driving organizational excellence by equipping employees with the knowledge, skills, and tools they need to identify opportunities for...
-
SAP Training Program Manager
1 month ago
Montreal, Quebec, Canada Maarut Inc Full timeJob SummaryMaarut Inc is seeking a highly skilled SAP Training Lead to lead the development and delivery of SAP training programs. The ideal candidate will have experience in SAP training program planning and delivery, strategic and tactical training support, and training needs assessment.Key ResponsibilitiesDevelop and deliver SAP training programs that...
-
SAP Training Program Lead
2 weeks ago
Montreal, Quebec, Canada Maarut Inc Full timeMain ResponsibilitiesSAP Training Program Planning and Delivery: Develop and execute comprehensive SAP training programs to enhance employee skills and knowledge.Training Needs Assessment and Curriculum Development: Conduct thorough needs assessments to identify training gaps and create tailored curricula to address them.Training Planning and Delivery: Plan...
-
Aviation Training Program Manager
1 week ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAt IATA, we are passionate about shaping a better future for air travel.As Aviation Training Program Manager, you will play a key role in promoting and implementing competency-based training programs that meet the highest industry standards.You will be responsible for leading the design and delivery of CBTA standardization programs for various categories of...
-
SAP Training Program Manager
4 weeks ago
Montreal, Quebec, Canada Wipro Technologies Full timeAt Wipro Technologies, we are committed to helping our clients thrive in an ever-changing world. As a key member of our team, you will play a vital role in delivering high-quality SAP training programs that meet the evolving needs of our clients.The ideal candidate will have a strong background in SAP training and enablement, with experience in planning and...
-
Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Training and Cultural Knowledge Development Specialist. This is a unique opportunity to make a meaningful contribution to the development of training programs that integrate traditional and cultural knowledge.Job SummaryThe successful candidate will be responsible...
-
Training and Cultural Knowledge Coordinator
1 week ago
Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full timeTransform Your Career with the Cree Board of Health and Social Services of James Bay (CBHSSJB)Salary: $60,000 - $80,000 per yearJob Summary:We are seeking a highly motivated and experienced Training and Cultural Knowledge Coordinator to join our team at the Cree Board of Health and Social Services of James Bay (CBHSSJB). The successful candidate will be...
-
Training Officer
2 weeks ago
Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full timeThe Cree Board of Health and Social Services of James Bay (CBHSSJB) seeks a dedicated Training Officer - Cultural Competency Specialist to join our team. This role involves designing, updating, analyzing, and implementing training programs for staff, as well as coordinating internship programs within the establishment.Key Responsibilities:Contribute to...
-
Software Developer
2 weeks ago
Montreal, Quebec, Canada Société Générale Assurances Full timeKey ResponsibilitiesWe are seeking a skilled Software Developer to join our team as part of our VIE program. As a Full Stack Developer, you will be responsible for providing IT solutions to strengthen our governance processes and implementing automated workflow processes to facilitate risk management.Main Missions & ClientsAs a Full Stack Developer, you will...
-
Expert Training Developer
6 days ago
Montreal, Quebec, Canada GardaWorld Full timeAbout GardaWorldGardaWorld is a leading security solutions provider with a global presence. With over 130,000 employees across 45 countries, we offer a wide range of services that cater to diverse client needs.Job Summary:We are seeking an experienced Learning Specialist (Designer) to join our team. As a key member of our Global Learning & Development team,...
-
Sales Training Facilitator
6 days ago
Montreal, Quebec, Canada Millennium 1 Solutions Full timeCompany OverviewMillennium 1 Solutions is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen.Sales Training Specialist Job DescriptionWe are looking for a motivated,...
-
Strategic Change Facilitator
2 weeks ago
Montreal, Quebec, Canada Intact Financial Corporation Full timeKey Role in Organizational EvolutionAt Intact Financial Corporation, change management is a fundamental pillar of our success. It represents our commitment to accompany our teams and partners through transformations, while minimizing disruptions and maximizing growth opportunities. As a Change Management Specialist, you will play a key role in facilitating...
-
Training and Development Specialist
4 weeks ago
Montreal, Quebec, Canada Pomerleau Full timeBuild a Rewarding Career with PomerleauWe are seeking a highly skilled and motivated Training and Development Specialist to join our team at Pomerleau. As a key member of our Innovation team, you will play a vital role in the preparation and delivery of training content for our Textura platform.Key Responsibilities:Collaborate with our team to develop and...
-
Operational Excellence Training Specialist
6 days ago
Montreal, Quebec, Canada CAE Full timeJob SummaryWe are seeking a highly motivated Operational Excellence Training Specialist to join our Global Operations Excellence and QA team.About the RoleAs a key member of our team, you will be responsible for developing and deploying continuous improvement best practices globally through the business excellence model. Your primary focus will be on leading...
-
Aircraft Training Instructor
6 days ago
Montreal, Quebec, Canada Transat Full timeJob Title: Aircraft Training InstructorWe are seeking an experienced Aircraft Training Instructor to join our team at Transat. The successful candidate will be responsible for facilitating, developing, and ensuring the compliance of Technical Operations training.About the Role:This is a dynamic opportunity for a skilled instructor to make a significant...
-
Continuous Improvement Training Specialist
4 weeks ago
Montreal, Quebec, Canada CAE Full timeJob SummaryWe are seeking a highly skilled Continuous Improvement Training Specialist to join our Global Operations Excellence and QA team. As a key member of this team, you will play a pivotal role in driving organizational excellence by equipping employees with the knowledge, skills, and tools they need to identify opportunities for improvement and...
-
Continuous Improvement Training Specialist
4 weeks ago
Montreal, Quebec, Canada CAE Full timeJob SummaryCAE is seeking a highly skilled Continuous Improvement Training Specialist to join our Global Operations Excellence and QA team. As a key member of this team, you will play a pivotal role in driving organizational excellence by equipping employees with the knowledge, skills, and tools they need to identify opportunities for improvement and...
-
Training Management Development Associate
6 days ago
Montreal, Quebec, Canada CAE Full timeCompany Overview:CAE is a world-class company and industry leader with projects that offer opportunities for growth and innovation.Salary: Salary is determined according to the number of years and/or cumulative credits.Job Description:We are seeking a Training Management Development Associate to join our Central Planning team in Global Engineering. This role...
-
Montreal, Quebec, Canada Groupe PARIMA Full timeJob Summary:The Manufacturing Training and Skills Development Advisor plays a key role in promoting a culture that emphasizes the training and development of a skilled, committed, and high-performance workforce. Reporting to the Vice-President of Human Resources and Organizational Development, the Advisor will support the HR objective of deploying a global...
-
Montreal, Quebec, Canada Groupe PARIMA Full timeJob Summary:The Manufacturing Training and Skills Development Advisor plays a key role in promoting a culture that emphasizes the training and development of a skilled, committed, and high-performance workforce at Groupe PARIMA.Reporting to the Vice-President of Human Resources and Organizational Development, the Advisor will support the HR objective of...