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Training Program Developer and Facilitator

2 months ago

Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time
Job Description

We are seeking a skilled Training Program Developer and Facilitator to join our team at Vacances Air Canada / Air Canada Vacations. As a key member of our organization, you will play a vital role in designing and delivering training programs that enhance the skills and performance of our employees.

The successful candidate will have a strong background in training development and facilitation, with a proven ability to create engaging and effective learning experiences. You will be responsible for developing training materials, facilitating new hire orientation and training programs, and providing support and mentorship to new hires during their initial call center training.

In this role, you will work closely with various stakeholders to identify training needs, assess employee performance, and develop targeted training programs to improve customer service and employee experience. Your expertise in modern training principles, adult learning theory, and instructional design will be essential in creating relevant and effective training content.

You will also be responsible for managing structured learning sessions, monitoring quality results, and continuously looking for creative ways to improve the employee experience and corporate culture. As a fluent bilingual in English and French, you will communicate effectively with employees from diverse backgrounds and provide exceptional written and verbal communication skills.

To succeed in this role, you must have a college degree or equivalent in Business, Training, or a related field, as well as a minimum of 3 years of experience in a call center position, with facilitation and coaching experience. Your knowledge of TTS and ARD reservation systems is an asset, as is your subject matter expertise in call center products, policies, and procedures.

Requirements
  • College degree or equivalent in Business, Training, or relevant field
  • Minimum of 3 years experience in a call center position, with facilitation and coaching experience
  • Fluently bilingual in English and French
  • Excellent written and verbal communication and organizational skills
  • Thorough understanding of modern training principles
  • Knowledge of TTS and ARD reservation systems is an asset
  • Subject matter expertise in call center products, policies, and procedures is an asset
Salary Range

$55,000 - $65,000 per year, depending on experience.