Customer Experience Associate
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.
Key Responsibilities
- Provide proactive and personalized service to customers, understanding their needs and preferences
- Process day-to-day transactions and identify opportunities to upsell and cross-sell products and services
- Nurture long-term relationships with customers, building trust and loyalty
- Stay up-to-date with product knowledge and technology to provide expert advice and support
- Contribute to the Branch's targets by identifying and fulfilling sales opportunities
Requirements
- Proven customer service skills and experience in a retail or banking environment
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Availability to work a flexible schedule, including evenings and weekends
What We Offer
- A competitive compensation and benefits package
- Opportunities for professional development and career growth
- A dynamic and supportive work environment
- The chance to make a real difference in the lives of our customers
Language Requirements
The successful candidate will be required to communicate in English and French, as they will be serving English-speaking clientele.
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