Senior Billing Operations Manager
1 week ago
We are seeking a Senior Billing Operations Manager to join our team at Royal Bank of Canada. As a key member of our organization, you will be responsible for ensuring timely and accurate invoice generation for institutional client accounts. Your expertise in adopting best practices, establishing efficiencies, and providing oversight and leadership to the Billing Operations team will be invaluable to our success.
This role offers a unique opportunity to work in a dynamic and collaborative environment where you can make a significant impact on our business operations. If you have a passion for process improvement, excellent communication skills, and a keen eye for detail, we encourage you to apply.
Key Responsibilities:
- Become a subject matter expert on institutional client account fees with accountability for the accuracy and timeliness of client invoicing.
- Provide leadership and guidance to the Billing Operations team to ensure the successful execution of recurring institutional client invoicing processes.
- Continuously evaluate and evolve the billing process to ensure seamless workflow adoption and adherence to best practices.
- Utilize Excel reporting and Broadridge's Revport platform to maintain client records and prepare invoices for institutional clients.
- Serve as a first point of contact for clients and internal stakeholders, responding promptly and professionally to their inquiries.
- Monitor outstanding receivables, record all invoices and payments, and reconcile to the ledger to ensure accurate financial reporting.
Requirements:
- University degree in accounting, finance, or commerce
- Minimum 5+ years of experience in a similar role (Invoice/Billing) and managing teams
- Advanced knowledge of Microsoft Excel and ability to quickly learn new software
- Experience in preparing and/or reviewing financial analytics and reconciliations
- Proven success in business process optimization and creating efficiencies
What We Offer:
- Competitive salary range: $80,000 - 110,000 based on factors including but not limited to candidate experience, skills, registration status; market conditions; and business needs
- Comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunity to take on progressively greater accountabilities across multiple regions
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Access to a variety of job opportunities across business and geographies
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