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Senior Billing Operations Manager

2 months ago

Vancouver, British Columbia, Canada Maximizer Full time

At Maximizer, we're committed to fostering a high-performing team that's driven by creativity, professional growth, and open communication.

We're seeking a detail-oriented Senior Billing Analyst to play a critical role in managing and overseeing the invoicing process for our SaaS products and services. This position requires strong analytical skills, a deep understanding of SaaS billing models, and the ability to work collaboratively across departments to resolve billing issues and improve processes.

Key Responsibilities:

Full Cycle Billing Process:

  • Ensure timely and accurate invoicing, aligning with relevant accounting standards
  • Collaborate with Sales, Revenue, and other teams to resolve billing discrepancies and enhance invoicing processes
  • Maintain detailed documentation of revenue recognition policies and procedures

Process Improvement:

  • Identify opportunities to streamline and automate accounts receivable processes
  • Lead or participate in projects to enhance the efficiency and effectiveness of the accounts receivable function
  • Oversee the implementation and maintenance of billing software and tools
  • Ensure data integrity and accuracy within revenue management systems

Reporting and Analysis:

  • Prepare and analyze accounts receivable reports and procedures, providing insights and recommendations to senior management
  • Monitor key performance indicators (KPIs) related to accounts receivable and drive improvements
  • Support month-end and year-end closing activities, including account reconciliations and audit preparation

Accounts Receivable Management:

  • Responsible for the full-cycle accounts receivable process, including invoicing, collections, cash application, and reconciliation
  • Ensure timely and accurate processing of customer invoices in compliance with company policies and contractual terms
  • Manage the aging of receivables, identifying and addressing overdue accounts
  • Implement and optimize collection strategies to reduce DSO (Days Sales Outstanding) and improve cash flow

Customer Support:

  • Act as the primary point of contact for client billing inquiries
  • Resolve billing issues and discrepancies in a timely and professional manner

Team Collaboration:

  • Collaborate with sales, customer success, and product teams to ensure accurate billing information and resolve any issues
  • Train and mentor junior billing staff

Requirements:

Education and Experience:

  • Bachelor's degree in Accounting, Finance, Engineering, or related field
  • Minimum of 3 years of experience in billing or invoicing, preferably within a SaaS or technology company

Skills and Qualifications:

  • Strong analytical and problem-solving skills
  • Excellent written communication and customer service skills
  • High level of attention to detail and accuracy
  • Ability to work independently and manage multiple tasks effectively
  • Proficiency with invoicing and accounting software (e.g., Chargebee/Maxio, QuickBooks)
  • Familiarity with system administration and basic understanding of API connections or system integrations
  • Understanding of SaaS business models and revenue recognition principles

About Maximizer:

Maximizer was founded on Vancouver Island in 1987, evolving from early contact management systems to sophisticated CRM solutions. We've attracted over 100,000 customers worldwide, pioneering many technologies along the way.

We're one of the few CRM providers offering on-premise, private, or shared cloud deployments, with access via desktop/laptop, mobile device, or Maximizer app.

We succeed because we help customers secure new clients, retain them long-term, and maximize repeat business.

Salary Range: $80,000 - $110,000 per annum, depending on experience