Strategic Business Leader

5 days ago


Dorval, Quebec, Canada Marriott International Full time

Job Summary

The Director of Operations is responsible for leading the strategic business direction of the hotel's operations. This includes overseeing the Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The successful candidate will work closely with department heads to develop and implement departmental strategies, ensuring alignment with the brand's service strategy and initiatives.

Key Responsibilities

  • Develop and implement property-wide strategies to deliver products and services that meet or exceed the needs and expectations of the brand's target customer.
  • Ensure hotel operations meet the brand's standards, targets customer needs, and maximizes financial performance.
  • Lead and manage a team of department heads to achieve operational excellence.
  • Monitor and analyze service issues and trends, making decisions to drive improvement.
  • Work with the hotel management team to develop an operational strategy aligned with the brand's business strategy.

Requirements

  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Salary Range

$116,000 to $149,000 annually.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.



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