Strategic Business Leader
5 days ago
Job Summary
The Director of Operations is responsible for leading the strategic business direction of the hotel's operations. This includes overseeing the Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The successful candidate will work closely with department heads to develop and implement departmental strategies, ensuring alignment with the brand's service strategy and initiatives.
Key Responsibilities
- Develop and implement property-wide strategies to deliver products and services that meet or exceed the needs and expectations of the brand's target customer.
- Ensure hotel operations meet the brand's standards, targets customer needs, and maximizes financial performance.
- Lead and manage a team of department heads to achieve operational excellence.
- Monitor and analyze service issues and trends, making decisions to drive improvement.
- Work with the hotel management team to develop an operational strategy aligned with the brand's business strategy.
Requirements
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Salary Range
$116,000 to $149,000 annually.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
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