Strategic Operations Leader

4 weeks ago


Dorval, Quebec, Canada Marriott International Full time

Job Summary

The Director of Operations is responsible for leading the strategic business direction of the hotel's operations. This includes overseeing the Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The Director works closely with department heads to develop and implement departmental strategies, ensuring alignment with the brand's service strategy and initiatives. The goal is to meet or exceed brand standards, target customer needs, and maximize financial performance.

Key Responsibilities

Develop and implement property-wide strategies to deliver products and services that meet or exceed guest expectations.

Analyze service issues and identify trends to make informed decisions and drive improvement.

Work with the hotel management team to develop an operational strategy aligned with the brand's business strategy.

Monitor hotel operations sales performance against budget and review reports to determine performance.

Coach and support operations teams to effectively manage occupancy, rate, wages, and controllable expenses.

Requirements

2-year degree in Business Administration, Hotel and Restaurant Management, or related major, with 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, with 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

What We Offer

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer competitive salaries, benefits, and opportunities for growth and development.



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