Technical Support Lead

3 weeks ago


Mississauga, Ontario, Canada Code Guru Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at Code Guru. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Collaborate with the technical support team to resolve complex technical issues
  • Supervise and mentor junior technical support staff
  • Develop and implement technical support processes and procedures
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 2+ years of experience in a technical support role
  • Strong technical knowledge of IT infrastructure, hardware, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership and mentoring skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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