Technical Support Team Lead

1 week ago


Mississauga, Ontario, Canada Code Guru Full time

Job Title: Technical Support Supervisor

About the Role:

We are seeking a highly skilled Technical Support Supervisor to join our team at Code Guru. As a Technical Support Supervisor, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and leading a team of technical support analysts.

Key Responsibilities:

  • Lead a team of technical support analysts to ensure excellent customer service and timely issue resolution.
  • Provide technical support to clients via phone, email, and in-person.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and implement training programs for technical support analysts.
  • Manage and maintain accurate records of technical support interactions.

Requirements:

  • 2 years of experience in a technical support role.
  • Strong technical skills and knowledge of ITIL, database software, and MS Office.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment with tight deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced Technical Support Supervisor looking for a new challenge, please submit your resume and cover letter to us at Code Guru.



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