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Funeral Service Coordinator

2 months ago

Ottawa, Ontario, Canada Park Lawn Corporation Full time
Job Summary

We are seeking a skilled and compassionate Funeral Director to join our team at Park Lawn Corporation. As a Funeral Director, you will be responsible for providing exceptional service to client families, ensuring that their end-of-life memorialization expectations are met.

Key Responsibilities
  • Consult with client families to create personalized services that meet their needs and preferences.
  • Coordinate all aspects of funeral services, including visitations, ceremonies, and burials.
  • Ensure that all necessary documents, such as obituaries and death certificates, are completed accurately and efficiently.
  • Collaborate with clergy, other presiding persons, and funeral home staff to ensure a smooth and respectful process.
  • Utilize technology to record merchandise selections, enter contracts, and complete necessary forms.
  • Plan and conduct visitations and services, ensuring that each detail is attended to.
  • Supervise and assist in the transportation of client families and remains, ensuring timely departures and arrivals.
  • Arrange and coordinate shipments of remains to and from other cities and locations.
  • Provide guidance and support to Apprentice Funeral Directors on services and paperwork.
Requirements
  • Active Funeral Director's license in good standing.
  • Valid driver's license and clean driver's abstract.
  • Exceptional active listening, verbal, and written communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in MS Office and funeral software.
  • Ability to read, write, and speak English fluently; bilingualism is a plus.
  • High degree of overall computer proficiency.
  • Ability to effectively present information to client families, co-workers, and leadership.
  • Ability to empathize with client families and their guests, demonstrating tact and patience in emotionally charged situations.
Working Conditions

This position requires regular exposure to chemicals and/or blood-borne pathogens. Employees must be able to drive a company vehicle and maintain a good driving record. Overtime may be necessary or required.

Travel

This position may require up to 10% out-of-area and overnight travel, primarily local and occurring during business hours.