Tenant Service Coordinator

3 weeks ago

Ottawa, Ontario, Canada BGIS Full time
Tenant Service Coordinator Job Description

At BGIS, we are seeking a highly skilled Tenant Service Coordinator to join our team. As a Tenant Service Coordinator, you will play a critical role in supporting our clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services.

Key Responsibilities:
  • Coordinate the resolution of tenant issues related to the delivery of tenant service projects.
  • Assemble the scope and specifications, tendering, financial administration, and monitoring contractor performance for tenant service and base building projects.
  • Work with Facility Managers to deliver small-scale tenant service projects, determining skills required, assisting with contractor selection, and monitoring performance.
  • Coordinate, plan, and oversee BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
  • Work with multiple stakeholders to ensure timely and successful project completion, ensuring adherence to scope, budget requirements, and maintaining client satisfaction.
Requirements:
  • High school completion plus a specialized technical or business course.
  • 1-3 years of job-related experience specific to the assignment - facility management, churn, facility infrastructures, client industry sector, government sector, etc.
  • Good client management/customer service skills.
  • Effective Interpersonal skills, with an emphasis on communication (verbal/written).
  • Knowledge of project delivery and tendering processes.
  • General knowledge of commercial building systems and/or construction.
  • Strong organisational, coordination, and documentation skills with the ability to multi-task.
  • Ability to work independently.
  • Proficiency with CAD will be considered an asset.
  • Proficient with MS Office and email software.
Working at BGIS:

At BGIS, we believe that diversity and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.

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