Senior Shelter Program Manager

4 days ago


Iqaluit, Nunavut, Canada CareerBeacon Full time $103,000 - $113,000
About the Role

We are seeking a highly skilled and experienced Senior Shelter Program Manager to oversee the day-to-day operations of our shelter site. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our clients and stakeholders.

Key Responsibilities
  • Oversee and coordinate the day-to-day operations of the shelter site, including collaborating with other departments to provide meals, environment, and services that meet client needs.
  • Monitor and evaluate the performance of the Men's Homeless Shelter Program and the Transitional Housing Program, ensuring that outcomes and deliverables meet the requirements of contracts and contribution agreements.
  • Develop and track metrics and data to measure program performance and produce program and operational reports and forecasts.
  • Resolve and report on issues, seek out and suggest improvements, and solicit feedback from clients and other stakeholders.
  • Ensure client health issues are monitored and addressed.
  • Support Client Service Workers in delivering individual client service, including participating in the on-call rotation.
  • In collaboration with the Program Director, develop and update programs, policies, and procedures.
  • Manage staff, including hiring, training, coaching, performance management, and career development.
  • Oversee and monitor all aspects of the program's financial administration, including managing, monitoring, and reporting on program budgets, variances, and forecasting.
Requirements
  • Post-secondary education in a relevant field.
  • Significant experience providing support to homeless, marginalized, and/or indigenous populations.
  • Knowledge of relevant federal and territorial legislation, such as labor standards, privacy, and residential tenancies.
  • Understanding and knowledge of treatment and supports for individuals with complex social and health needs.
  • Understanding of the oppression and marginalization of the homeless, including an understanding of the effects of colonialization on the health and well-being of Indigenous people.
  • Well-developed interpersonal skills, with the ability to effectively build relationships.
  • Collaborative and constructive, with the ability to thrive in a cross-functional team and diverse cultural environment.
  • Results-oriented, creative problem-solver able to provide practical advice and guidance and proactively reach solutions to issues.
  • Superior organizational skills with good attention to detail and the ability to meet tight timelines and deliver timely results that are on-budget.
  • Familiarity with Microsoft Office programs, especially MS Outlook, Word, Excel, PowerPoint, Teams, and social media platforms.
  • Up-to-date certifications in First Aid/CPR, Food Safe, WHIMIS, Non-Violent Conflict Resolution, and Health & Safety Supervisor, or the ability to quickly acquire them.
  • Familiarity with Inuit or Indigenous culture is preferred.


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