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Head of Shelter Services
3 months ago
In response to the increasing demand for our vital services and the expertise of our dedicated team, we are seeking a Senior Shelter Manager to oversee two of our essential programs. This role presents a unique challenge where you will manage our high-barrier services, ensuring they effectively meet community needs while aligning with our organizational vision and strategy. You will inspire and engage your team to provide exceptional service to our clients and the broader community.
About UsWe are a non-profit organization devoted to delivering safe, healthy, and dignified housing solutions and support to the community. Our offerings include both high- and low-barrier shelter options, transitional housing, and affordable housing solutions.
This position offers an exceptional opportunity to embark on a meaningful personal and professional journey while actively addressing the housing and social challenges faced by our community.
Position Highlights:Compensation and Benefits:
- Annual salary range of $103,000 to $113,000, in addition to a yearly Northern Allowance benefit.
- Comprehensive health insurance and pension plan through Northern Employees Benefits Service (NEBS).
- Relocation support and a furnished two-bedroom apartment will be provided.
- Opportunities for professional development and career advancement.
- Manage and coordinate daily operations at the shelter, collaborating with Transitional Housing, Food Services, and Facilities management to ensure client needs are met.
- Oversee the Men's Homeless Shelter Program and the Transitional Housing Program, ensuring compliance with contractual obligations and performance metrics.
- Develop and implement metrics to track program performance, generating operational reports and forecasts.
- Address and report on operational issues, seeking improvements and gathering feedback from clients and stakeholders.
- Monitor and address client health concerns effectively.
- Support Client Service Workers in providing individualized client services, including participation in the on-call rotation.
- Collaborate with the Program Director to refine and update programs, policies, and procedures.
- Manage staff responsibilities, including recruitment, training, coaching, performance evaluation, and career development.
- Oversee financial administration of the program, including budget management, monitoring, and reporting.
- Post-secondary education in a relevant discipline.
- Extensive experience working with homeless, marginalized, and/or Indigenous populations.
- Familiarity with applicable federal and territorial legislation, including labor standards and privacy regulations.
- Knowledge of treatment and support systems for individuals with complex social and health needs.
- Understanding of the challenges faced by the homeless, including the impact of colonialism on Indigenous health and well-being.
- Strong interpersonal skills with the ability to build effective relationships.
- Collaborative mindset, thriving in a diverse and cross-functional team environment.
- Results-driven, innovative problem-solver capable of providing practical solutions.
- Excellent organizational skills with attention to detail and the ability to meet deadlines.
- Proficient in Microsoft Office applications and social media platforms.
- Current certifications in First Aid/CPR, Food Safe, WHIMIS, Non-Violent Conflict Resolution, and Health & Safety Supervisor, or the ability to obtain them quickly.
- Familiarity with Inuit or Indigenous culture is preferred.
Interested candidates are encouraged to submit a cover letter along with their resume. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
Uquutaq Society is an equal opportunity employer, committed to fostering an inclusive environment for all employees. We welcome applications from Indigenous individuals, racialized communities, persons with disabilities, and individuals from diverse gender and sexual identities.
We provide accommodations and support for persons with disabilities throughout the recruitment process. Please inform us if you require any special accommodations when applying.
