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Lead Shelter Operations Manager
3 months ago
As a result of the increasing demand for our essential services and the expertise of our dedicated team, we are currently seeking a Senior Shelter Manager to oversee two of our primary initiatives. This role presents a unique challenge where you will manage our high-barrier services, ensuring they effectively meet community needs while aligning with our organizational vision and strategy. Your leadership will inspire and engage your team to provide exceptional service to both clients and the broader community.
About UsWe are a charitable organization devoted to delivering safe, healthy, and dignified housing solutions and support to the community. Our offerings include both high- and low-barrier shelter options, transitional housing, and affordable housing solutions.
This position represents an extraordinary opportunity to embark on a personal and professional journey in a unique environment while playing a pivotal role in tackling the housing and social challenges faced by our community.
Position Highlights:Compensation and Benefits:
- Annual salary ranging from $103,000 to $113,000, in addition to a yearly Northern Allowance benefit of $16,008.
- Access to Northern Employees Benefits Service (NEBS), which includes health insurance and a pension plan.
- Relocation support and a furnished two-bedroom apartment will be provided.
- Opportunities for professional development and career advancement.
- Manage and coordinate the daily operations of a shelter facility, collaborating with managers from Transitional Housing, Food Services, and Facilities to ensure that meals, environment, and services meet client needs.
- Oversee the Men's Homeless Shelter Program and the Transitional Housing Program, ensuring compliance with contractual obligations and performance outcomes.
- Develop metrics and data to monitor performance, producing operational reports and forecasts.
- Address and report on issues; identify and propose improvements; gather feedback from clients and stakeholders.
- Ensure that client health concerns are monitored and addressed appropriately.
- Support Client Service Workers in providing individualized client services, including participation in the on-call rotation.
- Collaborate with the Program Director to develop and refine programs, policies, and procedures.
- Manage staff responsibilities, including recruitment, training, coaching, performance management, and career development.
- Oversee all aspects of the program's financial management, including budget monitoring, reporting, and forecasting.
- Post-secondary education in a relevant discipline.
- Extensive experience supporting homeless, marginalized, and/or Indigenous populations.
- Familiarity with relevant federal and territorial legislation, including labor standards and privacy regulations.
- Knowledge of treatment and support strategies for individuals with complex social and health needs.
- Understanding of the oppression and marginalization faced by the homeless, particularly the impacts of colonialization on Indigenous health and well-being.
- Strong interpersonal skills with the ability to build effective relationships.
- Collaborative and constructive mindset, thriving in a diverse and cross-functional team environment.
- Results-driven, innovative problem-solver capable of providing practical guidance and proactively addressing issues.
- Excellent organizational skills with a keen attention to detail, capable of meeting tight deadlines and delivering results within budget.
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and social media platforms.
- Current certifications in First Aid/CPR, Food Safe, WHIMIS, Non-Violent Conflict Resolution, and Health & Safety Supervisor, or the ability to obtain them quickly.
- Familiarity with Inuit or Indigenous culture is preferred.
Interested candidates are encouraged to submit a cover letter along with their resume. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Uquutaq Society is an equal opportunity employer committed to fostering an inclusive environment for all employees. We welcome applications from Indigenous individuals, racialized communities, persons with disabilities, and individuals from gender and sexually diverse backgrounds.
We provide accommodations and support to individuals with disabilities throughout the recruitment and selection process. Please inform us if you require any special accommodations or support when applying.
