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Operations Manager

2 months ago


Iqaluit, Nunavut, Canada Uquutaq Society Full time $103,000 - $113,000

Job Summary:

Uquutaq Society is seeking a highly skilled and experienced Senior Shelter Manager to oversee the day-to-day operations of our Men's Homeless Shelter Program and Transitional Housing Program. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our clients and the community.

Key Responsibilities:

  • Oversee and coordinate the day-to-day operations of the shelter site, including collaborating with Transitional Housing, Food Services, and Facilities managers to provide meals, environment, and services that meet client needs.
  • Monitor the Men's Homeless Shelter Program and the Transitional Housing Program, ensuring that outcomes and deliverables meet the requirements of contracts and contribution agreements.
  • Develop metrics and data to track performance and produce program and operational reports and forecasts.
  • Support Client Service Workers in delivering individual client service, including participating in the on-call rotation.
  • In collaboration with the Program Director, develop and update programs, policies, and procedures.
  • Manage staff, including hiring, training, coaching, performance management, and career development.
  • Oversee and monitor all aspects of the program's financial administration, including managing, monitoring, and reporting on program budgets, variances, and forecasting.

Requirements:

  • Post-secondary education in a relevant field.
  • Significant experience providing support to homeless, marginalized, and/or indigenous populations.
  • Knowledge of relevant federal and territorial legislation, such as labor standards, privacy, residential tenancies.
  • Understanding and knowledge of treatment and supports for individuals with complex social and health needs.
  • Understanding of the oppression and marginalization of the homeless, including an understanding of the effects of colonialization on the health and well-being of Indigenous people.
  • Results-oriented, creative problem-solver able to provide practical advice and guidance and proactively reach solutions to issues.
  • Familiar with Microsoft Office programs, especially MS Outlook, Word, Excel, PowerPoint, Teams, and social media platforms.
  • Up-to-date certifications in First Aid/CPR, Food Safe, WHIMIS, Non-Violent Conflict Resolution, and Health & Safety Supervisor, or the ability to quickly acquire them.

What We Offer:

  • Northern Employees Benefits Service (NEBS), which includes health insurance and a pension plan.
  • Relocation assistance and a furnished two-bedroom apartment.