Pharmacy Assistant Data Entry Lead
4 weeks ago
Job Summary
The Pharmacy Assistant Data Entry Lead will be responsible for leading the Data Entry department in achieving its objectives. This role will involve training new pharmacy assistants, troubleshooting staff inquiries, investigating incidents, and meeting daily operation objectives.
Key Responsibilities
- Perform operational duties to support the overall Data Entry department objectives
- Lead and carry out Data Entry and Refill tasks
- Troubleshoot and resolve staff inquiries about the workflow
- Lead training of new pharmacy assistants, and provide work-related feedback to existing staff members in a timely manner
- Review the daily workflow throughout the day and report delays to the Manager on duty
- Investigate incidents as it pertains to the Data Entry department, as assigned by the pharmacy manager
- Proactively provide solutions to resolve issues in the department
- Complete filing requirements in accordance with the College regulations
- Provide timely updates and reports concerns to the Pharmacy Manager
- Work in collaboration with the Pharmacy Manager and Operations Manager to implement corporate initiatives relating to Data Entry workflow efficiency
- Maintain customer service expectations in a timely manner, knowing when to involve their direct manager
- Perform other duties as assigned to support CareRx
- New Home onboarding protocols on all communication platforms
- Work with external business opportunities to complete medication processing for special clinics
- Understand the connections with Kroll and the local EMAR platforms; Catalyst, PCC-IMM, PCC-OM, MediCare
- Understand Pharmanet Adjudication government formularies with all provincial plans
Requirements
- Ability to build and maintain strong team relationships
- Excellent verbal and written communication skills
- Ability to prioritize work demands
- Excellent problem-solving and decision-making skills
- Ability to manage workflow and priorities in order to meet deadlines
- Strong attention to detail
- Maintain confidentiality of patient and employee information as per organizational policy
- Strong customer service skills preferred
Physical Competencies
- This position requires the selected candidate to sit, stand, and walk throughout the day.
Preferred Minimum Education and Experience
- Minimum one year of pharmacy data entry experience
- Experience with Pharmanet Adjudication and Third Party Billing
- Experience with Kroll system
- Experience with MS Office, such as Outlook and Smartsheet, Google Sheets an asset
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