Distribution Center Director

5 days ago

Markham, Ontario, Canada Maple Supply Chain Management Inc. Full time

About Us:

Maple Supply Chain Management Inc. is a leading provider of logistics and supply chain solutions, serving a diverse range of globally recognized brands and e-commerce platforms. Our mission is to deliver exceptional service and support to our customers, while driving innovation and growth in the industry.

Job Summary:

We are seeking an experienced Warehouse Operations Manager to lead our Distribution Center's operations in a dynamic and fast-paced environment. The successful candidate will be responsible for managing and optimizing complex warehouse and logistics operations, ensuring safety, efficiency, and customer satisfaction.

Key Responsibilities:

  • Leadership and Management: Guide and support warehouse operations, emphasizing safety, service, and financial goals. Lead the supervisory team and warehouse staff in achieving these goals, ensuring alignment across all operations.
  • Customer Service: Provide prompt and professional responses to customer inquiries, requests, and complaints. Maintain high levels of customer satisfaction and service quality.
  • Financial Oversight: Strategically manage the warehouse's financial operations focusing on budgeting and cost savings. Prepare detailed monthly, quarterly, and annual financial reports that highlight performance against financial goals.
  • Safety and Compliance: Ensure compliance with all safety policies, conduct regular inspections and training, and maintain high standards of workplace safety and sanitation.
  • Employee Management: Direct the comprehensive management, training, and development of warehouse staff. Foster a culture of excellence by developing and motivating the team to achieve peak productivity and performance.
  • Performance Management: Manage and evaluate the performance of the department, monitoring daily KPIs and ensuring tasks are completed efficiently. Act as the primary liaison between Maple Supply Chain and our customers, ensuring smooth operations and excellent service.
  • Facility Management: Supervise the maintenance of the facility and equipment, ensuring compliance with all safety and warehousing standards.

Requirements:

  • Educational Background: University degree or college diploma in Logistics, Supply Chain Management, or a related field.
  • Professional Experience: 3-5 years of progressive experience in supply chain, warehouse, and logistics management, ideally within a high-velocity distribution environment.
  • Leadership Skills: Demonstrated ability to lead with a strong capability for building and maintaining relationships.
  • Technical Proficiency: Skilled in the use of Microsoft Office suite and experienced with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
  • Industry Knowledge: Extensive knowledge of warehouse operations, procedures, and legal guidelines pertinent to the logistics and supply chain field.

Language:

  • Mandarin (required)

Job Type: Full-time

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