Technical Support Team Lead

4 weeks ago


Mississauga, Ontario, Canada Code Guru Full time

At Code Guru, we are seeking a skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and leading a team of technical support analysts.

Key Responsibilities:
  • Respond to clients experiencing difficulties with computer systems and provide timely and effective solutions.
  • Consult technical manuals and other documents to research and implement solutions.
  • Provide advice and training to clients in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
Requirements:
  • 2 years to less than 3 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of ITIL, database software, MS Office, MS Windows, and TCP/IP.
Work Environment:
  • Fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.
  • Client-focused and organized with excellent time management skills.


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