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Technical Support Specialist

2 months ago

Old Toronto, Ontario, Canada Accoravillage Full time
Technical Support Representative/Trainer

We are seeking a skilled Technical Support Representative/Trainer to join our team at LG Canada. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers and training our technicians on the latest products and technologies.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and online chat.
  • Develop and deliver training programs for our technicians on new products and technologies.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with the latest product knowledge and technical developments in the home appliance and home electronics industry.
  • Contribute to the development of training materials and resources for our technicians.

Requirements:

  • Minimum 3-5 years of experience in technical support or training in the home appliance and home electronics industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office applications, including Outlook, Excel, and PowerPoint.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Accommodations:

LG Electronics Canada, Inc. is an equal opportunity employer and welcomes applications from all qualified candidates. We will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require.