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Technical Support Specialist

1 month ago

Oakville, Ontario, Canada web tech pro Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Web Tech Pro. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities:
  • Respond to technical issues and provide timely and effective solutions
  • Consult technical manuals and guides to research and implement solutions
  • Provide training and advice to users on technical matters
  • Collect and maintain a log of problems and solutions for future reference
  • Participate in the redesign of applications and software
  • Supervise other technical support workers
  • Provide business systems, network, and internet support to users
  • Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or software
  • Perform web-server backup and recovery operations
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a related field
  • Associate Computing Professional (ACP) certification
  • Cisco certified network associate
  • IBM Certification
  • Network+ Certification
  • Knowledge of Unix, JavaOS, networking security, servers, .NET, C#, and C++
  • Criminal record check
Work Environment:
  • Fast-paced environment
  • Tight deadlines
Personal Suitability:
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
Screening Questions:
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week