Technical Support Specialist

2 weeks ago


Moncton, Canada HCLTech Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team at HCLTech. This is a fantastic opportunity to work with cutting-edge technology and make a real impact in our clients' lives.

Job Summary

The successful candidate will provide high-level technical support for our clients' IT infrastructure, ensuring that their systems are running smoothly and efficiently. This will involve deploying, installing, and setting up devices, as well as troubleshooting and resolving technical issues.

Key Responsibilities
  • Deploy, install, and set up devices for users, ensuring seamless integration with existing systems.
  • Provide timely and effective technical support to resolve customer issues, including troubleshooting, diagnosis, and resolution of technical problems.
  • Work closely with the service desk team to identify and mitigate root cause issues affecting the IT infrastructure and systems.
  • Develop and implement proactive, preventive, and reactive maintenance measures to ensure optimal system performance.
  • Implement and utilize technology systems to detect patterns of anomalous network and security behavior.
  • Manage identity and access controls, organizational security policies, and industry-proven security best practices across on-site and cloud-based infrastructure systems.
  • Architect IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats compromising information security and service availability.
  • Develop and implement service level agreement (SLA) standards necessary for successful IT-enabled business operations.
Requirements

To be successful in this role, you will need:

  • A strong background in IT, preferably with experience in helpdesk or technical support roles.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues at all levels.
  • Experience working with Microsoft OS platforms, Microsoft applications, and MS security applications.
  • Knowledge of Microsoft 365 helpdesk roles and experience with ticketing systems.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality results in a fast-paced environment.
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $55,000 - $75,000 per year, depending on experience. Additionally, you will have access to ongoing training and development opportunities, as well as a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.



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