Technical Support Manager

3 weeks ago

Moose Jaw, Saskatchewan, Canada Cloudflare, Inc. Full time
Technical Support Manager at Cloudflare

Cloudflare is seeking a highly skilled Technical Support Manager to lead our Premium Support specialist skills team. As a key member of our Global Customer Support organization, you will be responsible for providing best-in-class support to our customers and partners.

Key Responsibilities:
  • Coach and develop a team of support engineers to excel at their jobs.
  • Consistently achieve operational performance KPIs and quality levels.
  • Participate in global and regional continuous improvement projects.
  • Plan staffing and scheduling to ensure full service coverage.
  • SOURCE AND HIRE OUTSTANDING TECHNICAL TALENT.
  • Help build individual career plans for engineers.
  • Perform duty manager shifts, including occasional weekends.
About Cloudflare

Cloudflare is a highly ambitious, large-scale technology company with a soul. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. We are committed to protecting the free and open Internet and have created initiatives such as Project Galileo and Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free.

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