Technical Support Specialist

4 weeks ago


Moose Jaw, Saskatchewan, Canada wiz management inc. Full time

User Support Technician at Wiz Management Inc.

We are seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.

Key Responsibilities:

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Requirements:

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Work Environment:

  • 30 hours per week
  • Permanent
  • English language


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