Technical Support Specialist
4 weeks ago
User Support Technician at Wiz Management Inc.
We are seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.
Key Responsibilities:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Requirements:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Work Environment:
- 30 hours per week
- Permanent
- English language
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