Cloudflare Technical Support Engineer
1 month ago
At Cloudflare, we are on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
About the RoleThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company.
Responsibilities- Work with customers on a variety of technical support issues
- Collaborate with the Technical Operations team responsible for running our global distributed network
- Focus on providing support for our Content Delivery products: Zero Trust, Workers, Speed, Images, Stream, CDN, and others
- Previous experience working as part of a team in a customer-facing role
- Experience solving DNS and other networking-related problems
- Understanding of how the Internet works
- Understanding and experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
- Understanding and experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.)
- Experience working in a support role where you thrived every time you resolved a ticket
- Comfortable communicating through various support channels and always put the customer first
- Motivated self-starter and always looking to expand your existing skillset
- Fluency in English, Spanish, Portuguese, German, Japanese, French, or Mandarin
- Familiarity with Cloudflare Zero Trust products and have a site actively using our platform
- Solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
- Familiarity with Apache, Nginx, IIS, and other web servers
- Commitment to gaining a deeper understanding of Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices
- Experience working with PostgreSQL, MySQL, MS SQL, or other database servers
- Competitive salary
- Equity
- Health and welfare benefits
- Flexible paid time off
- Leave programs
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