Cloudflare Technical Support Specialist
3 days ago
We are seeking a highly skilled Cloudflare Technical Support Specialist to join our team. As a key member of our customer support team, you will work closely with customers and internal stakeholders to provide technical assistance and support for our Content Delivery products, including Zero Trust, Workers, Speed, Images, Stream, CDN, and others.
Responsibilities include:
- Providing expert-level technical support via phone, email, chat, and social media platforms
- Collaborating with cross-functional teams, including Technical Operations, to resolve complex technical issues
- Developing and maintaining in-depth knowledge of Cloudflare products and services
- Identifying opportunities to improve processes and procedures to enhance customer satisfaction and experience
To be successful in this role, you will need to have:
- A strong background in IT and network infrastructure, with a focus on security and cloud-based solutions
- Experience working in a customer-facing role, providing technical support and troubleshooting
- Excellent communication and problem-solving skills, with the ability to articulate complex technical concepts to non-technical audiences
- Familiarity with Cloudflare's products and services, particularly Zero Trust and Content Delivery Network (CDN)
We offer a comprehensive benefits package, including:
- Competitive salary: $105,000 - $129,000 per year, depending on location
- Flexible paid time off, including vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
- Global travel medical insurance
- Short and long-term disability insurance
- 401(k) retirement savings plan
- Employee stock participation plan
Cloudflare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees can thrive.
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