Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Wiz Management Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities
- Grant access to computer networks and ensure seamless connectivity.
- Monitor and report on the performance of computer systems and networks, identifying areas for improvement.
- Respond promptly to user inquiries and resolve technical issues in a timely manner.
- Consult technical manuals and other resources to research and implement effective solutions.
- Provide expert advice and training to users, empowering them to overcome technical challenges.
- Maintain a comprehensive problems and solutions log for future reference.
- Perform regular Web-server backup and recovery operations to ensure business continuity.
- Deliver exceptional customer service, addressing client concerns and queries with professionalism and courtesy.
- Manage incidents efficiently, minimizing downtime and ensuring a smooth user experience.
- Requirements
- College, CEGEP, or equivalent non-university certificate or diploma.
- 1-7 months of experience in a related field or equivalent knowledge.
What We Offer
- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals.
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