Customer Service Representative

2 weeks ago


Kingston, Ontario, Canada Purolator Inc Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Purolator Inc in Kingston, ON. As a key member of our retail center environment, you will be responsible for providing exceptional customer service and support.

About the Role

This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills. As a Customer Service Representative, you will be the face of our company, handling customer inquiries, resolving issues, and ensuring that our customers receive top-notch service.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person interactions
  • Resolve customer complaints and concerns in a professional and timely manner
  • Work collaboratively with the sales team to up-sell and cross-sell corporate products and services
  • Assist customers with shipping details and account challenges
  • Perform cash reconciliation, including deposits and key control
  • Communicate effectively with colleagues and management to ensure seamless operations
Requirements

To be successful in this role, you will need:

  • A strong customer service orientation
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in using technology, including POS systems
  • Strong communication and interpersonal skills
  • Basic math skills and attention to detail
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer

Purolator Inc offers a competitive salary of $20.32 per hour, as well as opportunities for growth and development. Our benefits package includes comprehensive health and dental coverage, paid time off, and access to employee discounts.

Location

This role is based in our Kingston retail center, located at [insert location]. We offer a safe and welcoming work environment, with a focus on diversity, equity, and inclusion.



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