Customer Service Representative

4 days ago

Kingston, Ontario, Canada Canadian Linen Quebec Linge Full time

UNIFORM DELIVERY AND CUSTOMER SERVICE ROLE

At Canadian Linen and Uniform Service Corp., we are seeking a detail-oriented and customer-focused professional to join our team as a Uniform Delivery and Customer Service Associate.

Key Responsibilities:

  • Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
  • Employ safe lifting techniques, prioritizing the secure movement of goods.
  • Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup:

  • Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
  • Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
  • Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales:

  • Secure electronic signatures for invoices and collect necessary payments.
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • Consult with customers on additional product options, involving the manager for complex opportunities.
  • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards:

  • Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
  • Report any vehicle accidents, mechanical issues, or malfunctions promptly.
  • Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
  • Demonstrate and develop competencies aligned with the role.
  • Uphold company values of integrity, respect, responsibility, and trust steadfastly.

Requirements:

  • A High School Diploma.
  • A valid driver's license with a clean driving record (Driver's Abstract required).
  • Experience in physically demanding roles with heavy lifting.
  • Proven experience in customer service, sales, and delivery services.
  • A track record of punctual work attendance.
  • Customer-focused and detail-oriented attributes.
  • Excellent communication and interpersonal skills.
  • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

We are committed to a diverse and inclusive workplace for all. If you have any accommodation needs, please advise us during the recruitment process.

Location - Kingston, ON

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