Customer Service Representative
3 weeks ago
Job Summary
BMO is seeking a highly skilled Customer Service Representative to join our Retail Banking team. As a key member of our branch team, you will deliver exceptional service to our customers, identifying their needs and providing guidance on financial solutions that meet their best interests.
Main Responsibilities
- Deliver exceptional customer service, identifying customer needs and providing advice and guidance on financial solutions
- Collaborate with colleagues and partners to deliver the desired customer experience and achieve business objectives
- Identify customer needs and initiate referrals to BMO colleagues
- Support customer requests for banking services, including handling transactions and supporting customers who walk into the branch
Key Qualifications
- No prior experience necessary; post-secondary degree or certification in a related field is desirable
- High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
BMO Benefits
- Competitive salary range: $33,850.00 - $43,500.00
- Salaried pay type
- Performance-based incentives and discretionary bonuses
- Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans
About BMO
BMO is committed to an inclusive, equitable, and accessible workplace. We strive to help our customers reach their goals, and we're looking for talented individuals to join our team.
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