Customer Service Representative
22 hours ago
About Lifemark Physiotherapy Blackburn & Taylor Kidd
We are a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization. Our mission is to deliver exceptional patient care and support through our team of dedicated professionals.
Why Work with Us?
As a Customer Service Representative, you will have the opportunity to work alongside a multi-disciplinary team of clinicians who share your drive and passion for delivering excellent patient care. You will enjoy a competitive compensation package with an excellent benefits program, including a 30% employee discount at Shoppers Drug Mart, Employee Stock Purchase Plan, paid wellness and vacation days, and access to an annual continuing education allowance of $1,500.00.
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing administrative support to our Care Coordinator Manager and Clinic Director, as well as coordinating scheduling, maintaining patient records, and handling data entry and billing tasks.
Key Responsibilities:
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval.
- Complete data entry and billing.
- Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
Requirements
To be successful in this role, you will require a High School Diploma, G.E.D. or equivalent, excellent customer service skills and telephone etiquette, a high degree of organizational and multi-tasking skills, and excellent English communication and interpersonal skills. Previous experience in a rehabilitation clinic setting is preferred.
Salary: $45,000 - $60,000 per year
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.
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