Global Account Booking Consultant

2 weeks ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full time

We are seeking a highly skilled Global Account Booking Consultant to join our team at Wyndham Hotels and Resorts, Inc. This is an exciting opportunity for a motivated individual to work with global clients in multiple segments by coordinating group hotel bookings from key global accounts.

About the Role

The Global Account Booking Consultant will provide crucial assistance to our sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. This role involves working through multiple mediums (phone, web, client software, and email) to solicit and convert revenue opportunities while building and maintaining strong relationships with new and existing key accounts.

Key Responsibilities
  • Receiving inbound requests from sellers and clients via phone or email
  • Sourcing hotel locations and building opportunities in Salesforce
  • Reviewing and entering sales opportunities/RFPs into internal systems
  • Using internal revenue management tools to forecast rates and availability
  • Submitting proposals and RFP responses to global customers
  • Sales skills are required to convert opportunities
  • Support facilitating contract execution to help secure business for your assigned key accounts
  • Book reservations or group blocks
  • Sending emails via Outlook to sellers, clients, and hotels
  • Outbound and inbound calls to and from hotels and customers
  • Engage with properties to develop contracts for group bookings
  • Work directly with customers on accepting proposals and facilitating the contract negotiations between the hotel and client
Requirements
  • High School or General Equivalency Diploma
  • Basic computer proficiency
  • Practical knowledge of Microsoft Office Suite, including Microsoft Outlook and Excel
  • Experience in a call center atmosphere or travel industry is a plus
About Us

We value and embrace a culture of diversity, equity, and inclusion that supports team members of all backgrounds and experiences. At Wyndham Hotels and Resorts, we provide competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility, and much more. We offer growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities, and educational support.

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