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Front Desk Representative

2 months ago

Dartmouth, Canada New Castle Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at New Castle Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Deliver Exceptional Guest Service - Greet guests with a smile, answer questions, and provide assistance with check-in, check-out, and other hotel services.
  • Manage Front Office Operations - Handle cash and credit transactions, process reservations, and maintain accurate records.
  • Provide Solutions to Guest Issues - Listen to guest concerns, resolve problems, and offer alternatives to ensure a positive experience.
  • Work Collaboratively with Team Members - Communicate effectively with colleagues to ensure seamless service delivery.
  • Maintain a Safe and Secure Environment - Follow hotel policies and procedures to ensure guest safety and security.

Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills - Strong verbal and written English communication skills.
  • Technical Skills - Proficiency in front office software and ability to handle cash and credit transactions.
  • Physical Demands - Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently, with occasional need to assist with luggage.

What We Offer

New Castle Hotels & Resorts offers a competitive wage scale, starting at $15.50 per hour, and opportunities for career growth and development.