Front Desk Associate

2 weeks ago


Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time
Job Title: Front Desk Clerk

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Holiday Inn Express Newmarket.

Job Summary:

The Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • 1 year to less than 2 years of experience
  • Permanent employment
  • Language: English or French
  • Hours of work: 30 hours per week
Work Environment:

The Front Desk Clerk will work in a fast-paced environment with a high level of attention to detail. The successful candidate will be able to work independently and as part of a team.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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