Front Desk Associate

4 weeks ago

Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time
Job Title: Front Desk Clerk

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Holiday Inn Express Newmarket.

Job Summary

The Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing the front desk operations.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements
  • 1 year to less than 2 years of experience in a similar role
  • Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
Working Conditions

The Front Desk Clerk will work in a hotel environment, standing for extended periods, and interacting with guests and colleagues.

What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

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