Front Desk Associate

4 weeks ago


Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time

Job Title: Front Desk Associate - Hospitality Industry

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Glo Best Western Mississauga Corporate Centre. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in the hospitality industry

Work Environment: Our hotel is a fast-paced environment with a focus on providing exceptional customer service. As a Front Desk Associate, you will be working in a team environment with a focus on providing a positive experience for our guests.

What We Offer: We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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