Customer Experience Ambassador

4 weeks ago


Montreal, Quebec, Canada Indigo Full time

About Indigo

We're a Canadian company that's dedicated to creating exceptional experiences for our customers.

As a Customer Experience Representative at Indigo, you'll play a key role in bringing our mission to life in one of our stores across Canada.

Your Responsibilities

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our products to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority
  • Take accountability to respond to customer feedback in a timely manner

What You'll Need

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including medical and dental coverage, as well as a generous 401(k) matching program.



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