Customer Experience Ambassador

1 day ago


Montreal, Quebec, Canada Burton Snowboards Full time
Company Overview

Burton Snowboards is a purpose-led brand rooted in snowboarding and the outdoors. Our mission is to maximize our positive social impact while minimizing our negative environmental impact.

Salary and Benefits

The estimated salary for this role is between $18-$22 USD per hour, depending on location and experience. Additional benefits include discounted season passes, paid company ride days, generous product discounts, free demo equipment, free lessons, and special company events.

Job Description

We are seeking a highly motivated individual to join our eCommerce Customer Service team as a Burton Basecamp Guide (customer service representative). The ideal candidate will be a champion of platinum customer experience, with excellent written and verbal communication skills.

Key Responsibilities:
  • Provide exceptional customer service via phone, chat, and email contacts.
  • Advocate for customer experience improvements by suggesting new ideas and solutions.
  • Establish professional relationships with customers and guide them through their shopping journey.
  • Stay up-to-date on product changes and launches to provide accurate information to customers.
Requirements and Qualifications:
  • 1 year of experience in retail, call center, or customer service environment.
  • Strong initiative and adaptability to juggle multiple duties and screens at once.
  • Experience with Order Management programs, Customer Resource Management systems, and cloud-based phone systems.
Work Environment:

Burton HQ is located in Burlington, Vermont, with additional hubs in Montreal and Denver. Preferred candidates will work in-office three or more days per week. A limited number of fully remote positions are available, requiring a reliable high-speed internet connection.

This role requires flexibility to work evenings, holidays, and weekends from November to March. Our operating hours are 8am to 10pm EST, with 9-hour shifts and one unpaid lunch break.



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