Property Loss Claims Specialist
3 weeks ago
As a Claims Consultant in our Property Large Loss team, you will handle complex claims through all distribution channels. You will be responsible for the direct handling and monitoring of complex first-party and third-party claims with exposures in Canada and internationally.
The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability, and additional Specialty Claims. The Claims Consultant performs the settlement of complex claims, civil liability, or property damage, plays a fundamental role in managing the processes surrounding disputes or alternative dispute resolution bodies, undertakes the functions of analysis and evaluation of claims, liability, and provisions, and contributes to unit priorities, including providing expertise as needed, mentoring, and participating in the budget process.
Key Responsibilities- Manage, investigate, analyze, negotiate, and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kinds of loss within Canada and internationally;
- Engage and manage internal and external counsel, consultants, adjusters, accountants, and engineers to confirm coverage, determine liability, and assess damages;
- Mentor, guide, and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long-term succession planning;
- Train colleagues on complex claims handling;
- Work with Underwriting, Loss Prevention, and other stakeholders to identify potential risks, hazards, and trends, sharing feedback and lessons learned;
- Provide excellent customer service to Brokers, Customers, and Colleagues;
- Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control, and expense management;
- Leverage expertise in a creative, continuous improvement environment to support a model of best practice operations;
- Effectively negotiate claims when appropriate;
- Attend settlement conferences and trials;
- Attend loss locations and other client and broker meetings, when appropriate.
- A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations;
- A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients;
- A problem-solver and able to gather information, evaluate a situation, and negotiate the next steps toward a solution;
- Able to adapt to changing needs and understand the need to be flexible and agile;
- A planner and able to effectively organize to establish an effective strategy;
- A strong collaborator and have a passion for mentoring and coaching others;
- 10+ years of experience with direct handling of large and complex commercial property claims;
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position;
- Undergraduate Degree or CIP designation (asset);
- Flexible to travel as needed.
- A financial rewards program that recognizes your success;
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased;
- An extensive flex pension and benefits package, with access to virtual healthcare;
- Flexible work arrangements;
- Possibility to purchase up to 5 extra days off per year;
- An annual wellness account that promotes an active and healthy lifestyle;
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues;
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs;
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities;
- Inspiring leaders and colleagues who will lift you up and help you grow;
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer.
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
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