Counter Manager

3 weeks ago

London, Ontario, Canada Hudson's Bay Full time

Unlock Your Potential as a Counter Manager

At Hudson's Bay, we're committed to helping our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a Counter Manager, you'll play a key role in delivering world-class service and driving sales growth in our Lancôme department.

Key Responsibilities:

  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Build your client base through the Preferred Customer Program
  • Observe staff on the selling floor and their interaction with customers, co-workers, and overall customer service level
  • Achieve daily/weekly/monthly sales goals based on the department's goal and track your sales
  • Deliver world-class service through client communication, product knowledge, fashion direction, and solution-based selling at the highest level
  • Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events/seminars, and wardrobe clients
  • Act with customers in mind, great networking, and relationship management
  • Puts the needs of internal and external customers first. Seeks customer information when improving products and services
  • Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others
  • Sees ahead clearly, is knowledgeable, and has a capability for a big picture perspective

Requirements:

  • Knowledge of skin/body care treatments with 2-5 years of work experience in Cosmetics
  • Certified Make-up Artist
  • Must have experience in a commission and clientele selling environment
  • Full flexibility with schedule (including evenings and weekends)

We're an Equal Opportunity Employer

Hudson's Bay provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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