Cosmetics Counter Manager

3 weeks ago

London, Ontario, Canada Hudson's Bay Full time

About the Role:

We are seeking a skilled Cosmetics Counter Manager to join our team at Hudson's Bay. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through our Lancôme brand.

Key Responsibilities:

  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Build your client base through the Preferred Customer Program
  • Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
  • Achieve daily / weekly / monthly sales goals based on the department's goal and are expected to track their sales
  • Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
  • Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
  • Acts with customers in mind, great networking and relationship management.
  • Puts the needs of internal and external customers first. Seeks customer information when improving products and services.
  • Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others
  • Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective.

Requirements:

  • Knowledge of skin/body care treatments with 2-5 years of work experience in Cosmetics
  • Certified Make-up Artist
  • Must have experience in a commission and clientele selling environment
  • Full flexibility with schedule (including evenings and weekends)

About Us:

Hudson's Bay is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our customers and communities.

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