IT Resources Coordinator

2 weeks ago

Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time
Job Summary

The IT Resources Coordinator will be responsible for planning, organizing, directing, and controlling activities and resources related to IT networks and telecommunications systems for administrative and educational purposes.

Key Responsibilities
  • Lead and support the staff under your supervision, ensuring engagement and effective leadership, particularly in task distribution, customer service, professional development, policy implementation, onboarding, and performance evaluation.
  • Supervise user support, including providing information, troubleshooting, training, and skill development for college staff regarding IT systems and best practices for digital tools and collaboration software.
  • Manage and oversee IT assets, computer maintenance systems, servers, peripherals, operating systems, and software, as well as technological installations and digital assets, ensuring reliability, performance, and profitability.
  • Establish standards and principles for information management, guide technicians in applying them, and ensure optimal customer service for user support.
  • Advise the director and provide guidance to other managers within the organization.
  • Ensure continuous improvement and quality of processes and services under your responsibility, particularly by developing management tools.
  • Collaborate on the development of policies, programs, work plans, strategic development plans, budgets, and staffing plans.
  • Manage projects as required.
  • Ensure compliance with information security standards in service delivery.
  • Represent the college in associations, organizations, and committees, participate in working groups, and manage supplier relationships.
  • Monitor technology trends and conduct research, evaluation, and testing of new equipment and software to foster innovation and meet users' diverse needs.
  • Collaborate on maintaining the college's IT infrastructure (servers, virtualization, telecommunications, telephony, workstations, and peripherals).
Why Work with Us

Our client consists of more than 800 committed employees dedicated to the success of about 3800 students in regular programs and 3000 adult learners in continuing education and business services.

The educational project at our client encourages students to take charge of their learning journey and work together to create an environment conducive to self-discovery, mutual understanding, and global awareness.

What We Offer
  • A stimulating and human-centered work environment.
  • A positive work atmosphere fostering collaboration and engagement.
  • A focus on technology development.
  • A comprehensive vacation program and group insurance.
  • Participation in a defined benefit pension plan.
  • Generous professional development and onboarding programs.
  • Convenient access to public transportation and affordable onsite parking.
  • A dynamic and dedicated team.
  • Work-life balance opportunities.
  • Access to a modern sports center.

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